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| Customer cases
| SDU

SDU

Sdu Uitgevers behoort bij de top 3 van uitgeverijen van vakinformatie in. Met meer dan 3.000 verschillende publicaties per jaar blijft Sdu Uitgevers zichzelf én de dienstverlening aan haar klanten continu verbeteren. Innovatie staat daarbij op de eerste plaats. De belangrijkste klantgroepen van Sdu Uitgevers, professionals werkzaam bij de overheid, in de juridische wereld en zakelijke dienstverlening en in de bouwsector maken dagelijks gebruik van de online informatiebronnen van Sdu Uitgevers.

Vraagstuk SDU:

SDU heeft zich ten doel gesteld om de datakwaliteit van de centrale database op een hoger niveau te brengen en de kwaliteit te borgen. Via meerdere kanalen wordt er klantdata in de database ingevoerd en tevens vinden er vele wijzigingen plaats. De wens is om alle binnenkomende klantdata via één datakwaliteit proces te laten verlopen zodat er geen dubbele records worden gecreëerd en alle data voldoet aan de eisen van actualiteit, compleetheid, correctheid en uniekheid. Tevens is er behoefte aan een integraal klantbeeld.

Oplossing:

SDU heeft gekozen voor een combinatie aan datakwaliteit services uit de Data Quality Box zodat wordt voldaan aan de gestelde wensen van datakwaliteit. Daarnaast heeft Olbico een CDI oplossing geïmplementeerd zodat realtime en batchgewijs alle binnenkomende klantdata via dit proces verloopt. Tevens is er een integraal klantbeeld gecreëerd en wordt deze geautomatiseerd onderhouden. Olbico biedt naast de softwarematige oplossingen ook haar volledige Nedelandse Zakelijke Database inclusief alle concernrelaties.

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